Serenity Hospice & Home
Commitment to Diversity & Inclusion
It is our priority to foster and maintain an environment where diversity and inclusion are valued and achieved to the benefit of our staff and to the patients we serve.
We believe in treating everyone fairly and value the diversity of our colleagues, patients, families, partners and vendors. Inclusion is how we live our commitment to fairness and diversity. It shapes how we honor the perspectives, abilities and identities of our colleagues; how we listen to, engage and respond to our patients; and how we connect to and appreciate each other and those we serve. We define diversity as differences that influence and affect our organizational culture, and the communities and patients we engage in the following areas: race, color, ethnicity, national origin, socioeconomic status, pay and benefits, ability, military service, age, faith, gender, sexual identity, personal appearance, pregnancy, and political views.
Our commitment means that our differences require that we be inclusive and respectful of each other and that we take seriously the responsibility to honor each other’s right to be different. Our commitment to inclusion does not mean that we must agree on everything, nor does it mean that those who do not agree cannot be part of a community.
SH&H Agreements:
- Honor Diversity & Suspend Judgement to Build Strong Teams
- Value the Contributions of Everyone & Actively Work Toward Creating a Culture of Inclusion
- Communicate Respectfully, Assume Positive Intent & Listen for Understanding
- Commit to Uphold Organizational Values & Create Safe Spaces for Feedback
- Commit to Seek Out the Root Causes of Conflict & Pursue Resolution
- Embrace a culture of Learning, Reflection & Continuous Improvement
Joint Commission Statement
Joint Commission Public Notice
The Joint Commission conducts accreditation surveys of Serenity Hospice and Home on an unannounced basis.
The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded to Serenity Hospice and Home.
Joint Commission standards deal with organization quality, safety-of-care issues, and the safety of the environment in which care is provided.
Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact Serenity Hospice and Home’s management team. If the concerns in question cannot be resolved at this level, please contact a Joint Commission field representative.
Information presented will be carefully evaluated for relevance to the accreditation process. Information about such matters must be made in writing and must also indicate the nature of the concerns.
Such requests can be emailed to complaint@jointcomission.org, faxed to 630.792.5636, or addressed to:
The Office of Quality and Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
This notice is posted in accordance with The Joint Commission’s requirements.
